Memory Mavens

Subject: Mike Burns

Date: Fri, 19 Feb 1999 21:35:12 -0500

From: "Regan Hoefle" <mavens@flanet.com>

To: <chuck@capautomation.com>

Dear Chuck,

I'm a small business owner in Tampa using CAP Sellwise. We've had a variety of problems, but none that Mike hasn't been able to assist with. We just love him! He's accessible, courteous, professional and able to communicate computer-ese with complete technophobes like us. We just wanted you to know how much we appreciate Mike and hope you do as well.

Sincerely,

Regan Hoefle

Memory Mavens, Tampa, Florida